These Terms & Conditions govern your use of the q689 platform and constitute a binding legal agreement between you and q689. By registering an account or using any q689 service, you confirm that you have read, understood, and agreed to these terms in full.
In these Terms & Conditions, the following terms shall have the meanings set out below unless the context expressly requires otherwise:
These Terms & Conditions, together with the q689 Privacy Policy, Responsible Gaming Policy, and any specific game or promotion rules published on the Platform, constitute the entire agreement between you and q689 with respect to your use of the Platform. In the event of any conflict between these Terms & Conditions and any specific promotion or game rules, the specific rules shall prevail to the extent of that conflict only.
Your continued use of the Platform following any amendment to these Terms & Conditions constitutes your acceptance of the revised terms. It is your responsibility to review this page periodically. q689 will display the date of the most recent update at the top of this document, and may notify registered users of material changes via the contact details on file.
These Terms & Conditions are written in English. In the event of any translation being made available for convenience, the English version shall prevail in all cases of ambiguity or conflict.
To be eligible to register and maintain an account on q689, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the Platform:
q689 reserves the right to request documentary proof of age and identity at any point. Failure to provide satisfactory verification documents within a reasonable timeframe may result in account suspension and withholding of pending withdrawals pending investigation.
Each individual is permitted to hold one registered account on the q689 Platform. Creating duplicate, multiple, or linked accounts — whether under your own name or any other identity — is strictly prohibited and constitutes a material breach of these Terms. q689 employs automated and manual detection methods to identify duplicate accounts; where detected, all associated accounts may be closed and balances forfeited.
When registering, you agree to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and valid contact details. You are responsible for keeping your registration information up to date. Notification of any change must be submitted to q689 via the support channel promptly.
You are solely responsible for maintaining the confidentiality of your q689 account credentials, including your username and password. q689 will not be liable for any loss arising from unauthorised access to your account where you have failed to maintain the security of your login credentials. You must notify q689 immediately at [email protected] if you suspect any unauthorised access to or use of your account.
q689 reserves the right to decline any registration application without being required to provide reasons for such a decision, in accordance with its internal risk management and compliance policies.
All financial transactions on the q689 Platform are conducted in Pakistani Rupees (PKR). q689 supports deposits and withdrawals via the following payment methods: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK. The availability of specific payment methods may vary and is subject to change without prior notice.
The minimum deposit amount is Rs 100. Minimum and maximum withdrawal thresholds are published in the cashier section of the Platform and may be updated periodically. It is your responsibility to review current limits before initiating a transaction.
All funds deposited into your q689 account must originate from a payment method registered in your own name. Third-party deposits — where the payment source is in a different name from your registered q689 account — are strictly prohibited and will result in the reversal of the deposit and may trigger an account review.
q689 processes withdrawal requests within the timeframes published in the cashier section. While q689 makes every effort to process requests promptly, processing times may be extended in cases where additional verification is required, where there is a reasonable suspicion of fraudulent activity, or where a withdrawal conflicts with an active bonus wagering requirement.
q689 does not charge fees on standard deposits or withdrawals on our end. However, your payment provider (JazzCash, your bank, etc.) may apply their own service charges which are entirely outside q689's control. q689 accepts no liability for charges imposed by third-party payment providers.
q689 offers various promotional incentives including welcome bonuses, reload bonuses, free spins, cashback offers, and loyalty rewards. All such promotions are governed by these Terms & Conditions and any specific promotion terms published alongside the relevant offer. In the event of any conflict, the specific promotion terms shall take precedence.
Unless otherwise specified in the applicable promotion terms, the following general bonus rules apply to all q689 promotions:
q689 reserves the right to withhold or void bonus winnings where there is reasonable evidence that a bonus has been claimed or used in a manner inconsistent with its intended purpose or in violation of these Terms.
All bets and wagers placed on the q689 Platform are subject to the specific rules applicable to the relevant sport, market, or game. It is your responsibility to read and understand the applicable rules before placing any wager. Game-specific rules are accessible within each game or betting market on the Platform.
q689 reserves the right to void, cancel, or suspend any bet or wager in the following circumstances, without limitation:
In the case of sports betting, q689's settlement of all markets shall be based on the official result as published by the relevant governing body (e.g., Pakistan Cricket Board for domestic cricket, ICC for international fixtures). q689's decision on the final settlement of any disputed bet shall be final and binding, subject to the formal dispute resolution process set out below.
For all RNG casino games, the certified random number generator constitutes the authoritative determination of each game's outcome. Published RTP figures are long-run statistical averages and do not guarantee any specific outcome for any individual session.
The following conduct is strictly prohibited on the q689 Platform. You agree that you will not, at any time:
All content on the q689 Platform — including but not limited to the q689 name, logo, visual design, text, graphics, game interfaces, software, source code, and data compilations — is the exclusive intellectual property of q689 or its licensed third-party providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial recreational gaming and betting activity. This licence does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the Platform without the prior written consent of q689.
Game content, including game titles, artwork, and mechanics, is provided to q689 under licence from the respective game publishers and developers. All such content remains the property of the original rights holder and may not be reproduced or redistributed in any form.
To the fullest extent permitted by applicable law, q689 shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform, including but not limited to loss of profits, loss of data, loss of gaming session progress, or any financial losses sustained as a result of gaming or betting activity.
q689 makes no warranty that the Platform will be available on an uninterrupted, error-free, or virus-free basis. Scheduled and unscheduled maintenance, technical failures, or circumstances beyond q689's reasonable control may result in temporary unavailability of the Platform or specific features. q689 will use reasonable efforts to minimise disruption but accepts no liability for losses arising from Platform downtime.
In all cases where q689's liability cannot be excluded by law, q689's maximum aggregate liability to you in connection with any single incident or series of related incidents shall not exceed the total value of deposits made by you in the thirty (30) calendar days immediately preceding the incident giving rise to the claim.
Nothing in these Terms & Conditions shall operate to exclude or limit q689's liability for fraud, fraudulent misrepresentation, death, or personal injury caused by q689's negligence, or any other liability that cannot be excluded under applicable law.
q689 takes its duty of care to users seriously and operates a suite of responsible gaming tools designed to help you manage your activity. These tools include, but are not limited to:
q689 strictly enforces the 21+ age requirement. We reserve the right to request age verification documents at any stage and will close any account where the user is found to be under 21 years of age. All funds held in an underage account will be returned to the funding source after deducting any bonus amounts credited.
q689 is not responsible for gaming undertaken by a third party using your account. You are responsible for ensuring that no person under the age of 21 has access to your account credentials. We recommend using device-level parental controls where appropriate to prevent underage access.
q689 reserves the right to suspend, restrict, or permanently close your account at any time and without prior notice in the following circumstances, including but not limited to:
Where an account is closed due to a breach of these Terms, any remaining balance may be forfeited in accordance with the severity of the breach. Where an account is closed for administrative or compliance reasons unrelated to user misconduct, q689 will return any verified real-money balance (excluding bonus funds) to the account holder via the original funding method, subject to KYC completion.
You may request voluntary account closure at any time by contacting q689 support. Voluntary closure requests will be processed once all open bets have been settled and any applicable withdrawal requests have been completed.
q689 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, q689 will update the "Last Updated" date at the top of this document and may, at its discretion, notify registered users via email or Platform notification.
It is your responsibility to review these Terms & Conditions periodically. Your continued use of the Platform following the posting of any changes constitutes your binding acceptance of the revised Terms. If you do not agree to any amended Terms, you must cease using the Platform and may request voluntary account closure as described in Section 12.
These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable under q689's international gaming licence jurisdiction.
In the event of any dispute arising from your use of the q689 Platform, you agree to first contact q689's customer support team to seek an informal resolution. q689 commits to responding to all formal complaints within five (5) business days. If a satisfactory resolution cannot be reached through the informal process, the matter may be escalated to the relevant dispute resolution body under the terms of q689's gaming licence.
q689's decisions on the settlement of bets and the resolution of gaming disputes are final and binding, save where q689 has acted in manifest error or bad faith. Disputes relating to bet settlement must be raised within thirty (30) days of the relevant event's result being published.
If you have any questions, concerns, or complaints regarding these Terms & Conditions, please contact q689's support team through any of the following channels:
When contacting us regarding a formal complaint or dispute, please include your registered account username, the nature of your complaint, and any supporting documentation. This will allow our team to investigate and respond as efficiently as possible.
Your Protection
These terms are not just obligations on you — they represent q689's commitments to you as a licensed, regulated operator.
q689 operates under an international gaming licence, meaning these Terms are not just internal policy — they are underpinned by regulatory obligations that protect your rights as a player on a certified, audited platform.
Your real-money PKR balance is held separately from q689's operational funds under the requirements of our gaming licence. In the event of account closure, verified real-money balances are returned via your original payment method — JazzCash, EasyPaisa, or your bank.
Every q689 promotion comes with clearly stated wagering requirements, expiry periods, and eligible games. There are no buried conditions designed to prevent withdrawals — what you see in the promotion terms is exactly what applies to your bonus.
q689's KYC process is a regulatory requirement, not a barrier to withdrawals. Standard identity verification requests are resolved within two business days. You will never be asked for unnecessary documentation, and your identity data is handled under the terms of the q689 Privacy Policy.
Deposit limits, loss limits, session reminders, and self-exclusion are available to every q689 user at no cost and without restriction. Responsible gaming is embedded into the platform architecture — not an afterthought in a footer link.
If you raise a formal complaint, q689 commits to a five-business-day response window. Unresolved disputes can be escalated to the independent dispute resolution body under our gaming licence — you are never left without a formal avenue to seek redress.
Play Responsibly on a Licensed Platform
Now that you understand your rights and responsibilities, explore q689's full range of licensed gaming products — cricket betting, live casino, slots, and crash games — all in PKR.